Privacy Policy
This policy explains what TerraCost (operated by SOW Business Solutions Pvt Ltd, Bengaluru, India — "we", "us") collects when you use terracost.in (including terracost.in/app and terracost.in/plant-explorer) and related services, and how we use it.
1. What we collect
- Account details — email address and/or mobile number, used for sign-in and one-time-password (OTP) verification; company name if you provide it.
- Project data — the BOQs, zones, scopes, items, rates, client and project names you enter. This is your data; we store it so you can access it across devices.
- Lead details — name, email, WhatsApp number and firm name if you submit the download form.
- Usage telemetry — export events (PDF/Excel), feature usage and error logs, to improve the product and confirm plan entitlements.
- Payment information — payments are processed by Razorpay. We never see or store your card or bank details; we receive only a transaction reference and plan status.
2. How we use it
- To provide the service: saving projects, generating exports, applying your plan limits.
- To contact you about your account, support requests, and material product changes.
- To improve TerraCost, using aggregated usage data.
- To improve regional rates and the plant library from contributions you choose to send (anonymised, without client details). See Contribute.
- Occasional product updates by email or WhatsApp, which you can opt out of at any time.
We do not sell your data. We do not use your project data to set prices for other users; your rates stay yours.
3. Where it's stored
Account and project data is stored on Supabase (hosted on cloud infrastructure with encryption at rest and in transit). Access is restricted with row-level security so that only your account can read your projects.
4. Sharing
We share data only with service providers needed to run TerraCost — Supabase (database and authentication), Vercel (hosting), Razorpay (payments), and email/SMS delivery providers for OTPs and notifications — and where required by law.
5. Retention and deletion
Your projects stay until you delete them or your account. Email support@terracost.io to delete your account; we remove personal data within 30 days, except records we must keep for tax or legal reasons.
6. Your rights
You can request a copy of your data, correct it, or delete it by contacting us. If you are in the EU/UK or GCC, we will honour the equivalent rights under applicable law.
7. Cookies
We use only essential cookies and local storage for sign-in state and unsaved-work recovery. No advertising trackers.
8. Changes
We'll post updates here and change the date above. Significant changes will be announced by email.
9. Contact
SOW Business Solutions Pvt Ltd, Bengaluru, Karnataka, India · support@terracost.io